User Data Deletion | Gene
This User Data Deletion Policy ("Policy") is made between Gene, a company organized and existing under the laws of The Netherlands, with its registered office at Willem Parelstraat 276, 1018 KZ Amsterdam, Netherlands (hereinafter referred to as "Gene" or "Provider"), and the client (hereinafter referred to as "Client").
1. Introduction
At Gene, we respect your privacy and your right to control your personal data. This Policy outlines how users can request the deletion of their data from our systems.
2. Data Deletion Request Users may request the deletion of their personal data by following these steps:
Send an email to [hello@gene.so] with the subject line "Data Deletion Request."
Include your account details and any relevant information to verify your identity.
Clearly state that you wish to delete your personal data.
3. Processing Time Upon receiving a valid deletion request, we will process the request within 5 business days. You will receive a confirmation email once your data has been deleted.
4. Scope of Deletion
All personal data associated with your account will be permanently deleted from our active databases.
Certain data may be retained as required by law, for fraud prevention, or for security purposes.
Aggregated, anonymized data that does not identify you personally may be retained for analytical purposes.
5. Third-Party Services If you have used third-party services in connection with Gene, you may need to contact them directly to request data deletion, as we do not control data stored by external providers.
6. Exceptions We may deny a deletion request if:
It conflicts with legal obligations.
It is required for security, fraud detection, or regulatory compliance.
It is necessary for resolving disputes or enforcing our agreements.
7. Governing Law This Policy shall be governed by and construed in accordance with the laws of The Netherlands.
8. Contact Information For any questions regarding this Policy, please contact us at [hello@gene.so].
By using our services, you acknowledge and agree to this User Data Deletion Policy.